Overview
travelsmartvisa.com is operated by our travel documentation specialists. We provide guidance and processing support for electronic visa and travel permit applications to various destinations worldwide.
Our goal is to deliver accurate, efficient and reliable service. If you feel that our service has not met your expectations, please contact us directly so we can resolve the matter promptly.
Refund Policy
We aim to find a fair solution for every client. If you wish to request a refund, our support team will review your case quickly and fairly.
2.1 When Refunds Apply
Service Not Delivered
- If you have submitted all required information and documents and your visa is not delivered within 6 business days, you may qualify for a full refund.
- If a government system temporarily blocks submissions (for example, because your travel date is too far ahead), we will notify you and process your application as soon as possible. External restrictions of this kind do not provide grounds for a refund.
Technical Problems
- If a technical malfunction prevents you from downloading or receiving your visa and we cannot resolve the issue within a reasonable timeframe, a refund will be issued.
Personal Circumstances
- If you cancel your trip or no longer need the service, refunds are typically available as long as your application has not yet been submitted to the government.
- Please contact us at [email protected] before contacting your card provider.
- Initiating a chargeback without prior communication may lead us to formally dispute it; we prefer to resolve issues quickly and directly with our clients.
Non-Refundable Circumstances
- Policy or Terms Violation: Refunds will not be provided if you breach our terms of use or engage in fraudulent or abusive behavior.
- Unauthorized Chargebacks: Filing a chargeback without contacting us first voids the refund request. Please reach out to [email protected] so we can handle the matter directly.
- Incorrect or False Data: Applications containing inaccurate, manipulated, or deceptive information—intentional or not—will be rejected and no refund will be granted.
How to Request a Refund
Follow these steps if you wish to request a refund:
- Contact our support team at [email protected] or use our website’s contact form. Include your application number and the reason for your request.
- Our agents will evaluate your case and respond within a few working hours.
- If your request is approved, the refund will be processed through your original payment method within 24 hours.
Contact Information
For questions or clarifications about this policy, please reach out to us:
Contact Form
Available on our website